Warranty

AVA WARRANTY NOTICE

THIS WARRANTY GIVES YOU SPECIFIC RIGHTS, AND YOU MAY HAVE OTHER RIGHTS UNDER THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE. IN FACT, IN OTHER COUNTRIES, PROVINCES OR STATES, CONSUMER LAWS MAY IMPOSE A MINIMUM WARRANTY PERIOD. UNLESS PERMITTED BY LAW, AVA DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE. FOR A FULL UNDERSTANDING OF YOUR RIGHTS, WE ADVISE YOU TO CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE.

This Contractual Warranty applies only to the components of the AVA Product (hereinafter “Product”) as originally supplied, and does not apply to any software or other equipment owned by AVA or third parties, for which cases separate end user license agreements or warranty statements or exclusions are provided or intended to apply.

"Under the terms of Decree-Law No. 84/2021, of October 18 (which regulates consumer rights in the purchase and sale of digital goods, content and services, transposing Directives (EU) 2019/771 and (EU) 2019/770), all equipment sold after 01/01/2022 is covered by a guarantee of conformity of goods corresponding to a period of 3 (three) years, except for second-hand goods, whose guarantee period is 18 months from the respective delivery to the customer, provided that the brand's guarantee conditions are met."

Decree-Law No. 84/2021, of October 18: https://dre.pt/dre/detalhe/decreto-lei/84-2021-172938301

 

1. Limited Product Warranty

Ava warrants to the original purchaser that your Ava Product will be free from defects in materials and workmanship under normal use during the warranty period. Unless otherwise provided by applicable law, the warranty lasts for and is provided for 36 months, as required by law. Notwithstanding the above, Ava does not exclude, limit or suspend the minimum legal warranty period imposed by applicable law. Ava does not warrant that the operation of the Product will be continuous or error-free.

 

2. Solutions

If a hardware defect is found and a valid claim is made to Ava within the Warranty Period, Ava will either (1) repair the Product at no additional charge using new replacement parts; (2) replace the Product with a new product, or (3) issue a refund for the Product, excluding potential shipping costs.

In the event of a defect, to the maximum extent permitted by law, these are your sole and exclusive remedies. Shipping and handling charges may apply, except where prohibited by applicable law.

Any replacement hardware for the product will be warranted for the duration of the original warranty period or thirty (30) days, whichever is longer, or for such additional period of time as may be applicable in your jurisdiction.

 

3. How to Obtain Warranty Service

 In accordance with applicable law, Ava may require the customer to provide proof of purchase of the Product.

4. Exclusions and Limitations

Unless otherwise specified by Ava, this Limited Warranty applies only to Product manufactured by or for Ava and which can be identified by the “Ava” trademark, trade name or logo affixed to it.

The Limited Warranty does not apply to: (a) any damage resulting from acts of God or force majeure, such as lightning, tornadoes, floods, fires, earthquakes or other external causes; (b) any negligence; (c) commercial use; (d) alterations or modifications to any part of the Product; (e) damage caused by use in conjunction with non-Ava products; (f) damage caused by accident, abuse or misuse; (g) damage caused by operating the Product outside of its permitted or intended use as described by Ava or with an improper voltage or power source; (h) damage caused by maintenance (including upgrades and expansions) performed by third parties other than Ava representatives; or (i) any failure resulting from failure to follow instructions relating to the use of the Product.

Recovery and reinstallation of software programs and user data are not covered under this Limited Warranty. No Ava reseller, agent or employee is authorized to make any modification, extension or addendum to this Limited Warranty. If any term is held to be illegal or unenforceable, the legality and validity of the remaining terms shall not be affected or impaired.

 

5. Implied Warranties

Except where prohibited by applicable law, all implied warranties (including warranties of merchantability and fitness for a particular purpose) shall be limited to the duration of this limited warranty. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

 

6. Limitation of Damages

Except as prohibited by applicable law, Ava will not be liable for any incidental, indirect, special or consequential damages, including, without limitation, any loss of profits, revenue or data, damages resulting from any breach of express or implied warranty or condition, or damages under any legal theory, even if Ava has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation may not apply to you.

 

7. Warranty Services in the West EU Zone

In accordance with European Union legislation, Ava offers a warranty service between countries where Ava officially sells its products.

As applicable by law, if you purchased the Product from an unofficial retailer, the warranty is the responsibility of that retailer and not Ava. Therefore, Ava advises you to contact the retailer from whom you purchased the Product directly.

 

8. AVA Contacts

For more information, see avacr7.com

The contact entity for after-sales service can be any person from Ava's network of authorized distributors or the final seller who sold you the products. If in doubt, contact the entity that Ava defines for this purpose.