Warranty
Terms in effect from 27 October 2026. Purchases made before that date are governed by the previous terms.
AVA WARRANTY NOTICE
This page describes the legal guarantee to which you are entitled as a consumer. It applies to products purchased directly from AVA on the avacr7.com website. If you purchased from an authorized distributor or reseller, the guarantee is provided by the respective seller, whom you should contact.
1. Legal guarantee of conformity
Under Decree-Law No. 84/2021 of 18 October (which transposes Directives (EU) 2019/771 and 2019/770), the seller is liable to the consumer for any lack of conformity existing at the time of delivery of the goods. New goods have a legal guarantee of 3 years from delivery, and second-hand goods of 18 months. If you reside in another country, the minimum period recognized by the mandatory law of your country of residence shall apply, if it is more favourable.
In the event of a lack of conformity, you are entitled to:
• repair or replacement of the goods, at your choice, free of charge (including shipping costs, labour and materials), within a reasonable time and without significant inconvenience, not exceeding 30 days, unless the chosen option is impossible or disproportionate;
• a proportionate price reduction or rescission of the purchase with a refund, when repair and replacement are impossible or disproportionate, have not been completed within the time limit, a new lack of conformity occurs, or the lack of conformity is sufficiently serious.
The legal guarantee does not cover damage caused by the consumer themselves, for example through improper use or use outside the instructions.
Purchases for professional use. If the purchase is made for professional purposes (for example, using a company VAT number), the consumer protection regime does not apply, but rather the general regime of the Civil Code. In this case, you must notify us of the defect in writing within 30 days after discovering it and, at the latest, within 6 months after the delivery of the goods, without prejudice to the rights recognised by law.
2. How to claim the guarantee
Contact us by email at customercare@avacr7.com or by telephone at +351 917 397 140 (call cost to the national mobile network), indicating the order number, a description of the problem and, if possible, photographs or a video. We will ask for the invoice or other proof of purchase. We will send you instructions for the repair or replacement free of charge.
If it is necessary to send the product, the shipping and return of the repaired or replaced product are at our expense. We will indicate the carrier and the shipping method, and you must dispatch the product after receiving these instructions. Pack it securely, preferably in the original packaging and with the accessories.